..:: E-mail Support ::..   Saturday, September 04, 2010
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Email Support Minimize

Welcome to Graphics Tech Email Support page. Here you will find all the necessary information concerning your POP3 email account.  If you have any questions concerning Email Set-up, Email additions or removals, Password changes or Technical questions please fill out a trouble ticket on our Technical Support Page with a description of the issue and a representative will get back to you within 24 hours.

Notice:   

First, we would like to take this time to apologize for the inconvenience that you have experienced due to our recent email server issue.  We understand that, like us, your email is important and is the life line to your business. 

With that being said, everyone who has experienced these issues has been upgraded free of charge to our Imail Server System.  This system will provide you with basic level spam filtering, better web mail features, and improved reliability. 

Your company’s email has been upgraded and there are a few things that you will need to do on your end to get your email back up and running.

Download the documents listed here, then follow the steps below.

Email Admin Instructions          Outlook Setup Instructions      Outlook Express Setup Instructions

  1. Go to http://mymail.graphicstech.com.
  2. Log in using this information

Username = root@yourdomainname.com

Password = your domain name without the dot(.) and extension (for example:  graphicstech instead of graphicstech.com)

  1. Gather a list of all of your current email users and their passwords and set up each account using the instructions in the Imail Instruction document included.
  2. If your users send and receive email through the web interface all that is left to do is to provide them with the link http://mymail.graphicstech.com and their username and password.
  3. if your users send and receive email through Outlook/Outlook Express you will need to set up Outlook using one of the Outlook documents included
  4. For Outlook setup you will need to know your ISPs SMTP server name, whether they require authentication or not, and what username and password you should use for authentication.  You can get this information from your ISP directly or most likely from their website.
  5. Follow the instructions provided for the Outlook Version that you are using.
  6. Send a test email and have that person reply to you to verify that sending and receiving are working correctly.  

If you have any problems, you can go to our support website at http://www.graphicstechsupport.com and fill out a trouble ticket.  Someone will get back to you as soon as possible. 

Once again, we apologize for the inconvenience but are sure that moving to this new system will be beneficial to you and help to alleviate the problems that you have been experiencing.

CLICK HERE if you are experiencing problems and need additional help.  Someone will contact you.
    

Email Support Documents Minimize
 TitleOwnerCategoryLast UpdatedSize (Kb) 
Barracuda Personal Spam Firewall Set-up Graphics TechEmail2/8/2007 26.13 Download
Creating Outlook Signatures Graphics TechEmail2/8/2007 27.00 Download
Delete Stuck Outlook Message Graphics TechEmail2/8/2007 44.86 Download
ISP SMTP Lists Graphics TechE-mail8/14/2007 43.71 Download
Outlook 2003 Set-up Instructions Graphics TechE-mail8/14/2007 194.82 Download
Setting up Your Mail Filter Graphics TechE-mail8/14/2007 19.86 Download
    

E-mail Set-up Instructions Minimize
    

E-mail Links,Tutorials,Tips and Tricks Minimize
    

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Web Mail Log-In Information Minimize

Imail User's

Please go to http://mymail.graphicstech.com/webmail (no www.)


Your username is your email address, then type in the password provided for your email account.

Linux User's

Log in to your account through the internet by typing http://mail.yourdomain.com/webmail (no www).

Enter in your username and password to log-in.
    

Form Mail Instructions Minimize
 TitleOwnerCategoryLast UpdatedSize (Kb) 
Form Mail  Form Mail - PDF3/16/2007 30.15 Download
    

Form Mail Minimize

A free utility to encode Email addresses is available here.

DISCLAIMER:

This software is provided on an 'as is' basis and any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall the owner or service provider be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of such damage.
    

AOL Issues Minimize
An important notice concerning AOL:

AOL will, from time to time, block our servers from sending them mail. When AOL is blocking our mail, you will receive a bounce-back message indicating something like "421 SERVICE NOT AVAILABLE." This is AOL rejecting our mail. This happens because AOL customers are marking too many messages from our customers as spam, whether they are truly spam or not (and most occasions we have seen, it's not spam but someone who didn't take the time to look closely at the message before marking it as spam).

AOL has an EXTREMELY low tolerance for customer-marked spam.  In fact, AOL tells us their spam tolerance is 0.4 percent.  Which means AOL will only accept mail from us if the total spam messages sent to them from our mail servers is less than 0.4 messages per 100!  Please understand, this is an AOL policy.  In the end we are delivering the mail but they are not accepting it.

We would like to assure you we have done everything within our means to prevent AOL from blocking our mail, including following their guidance on adding our mail servers to their whitelists and taking measures to reduce and eliminate outgoing spam.  

Therefore, if you find your mail from your Graphics-Tech account to an AOL customer is being blocked, please notify us so we are aware of the issue, but be advised there may be very little we can do to fix the situation. We request that where possible, you notify your AOL recipients of the problem and ask that they file a complaint directly with AOL. This is the only way we believe AOL will escalate the importance of the issue.


Sincerely,

The Graphics Tech Support Team
      

Anti-Spam Firewall Minimize
Graphics-Tech is now offering Enterprise Level Anti-Spam Firewall Services for our mail clients. We have 2 Levels of service available. Your Graphics-Tech Sales Rep will help you choose the one that fits you the best.

Level 1: Global Anti-Spam Blocking

Will block up to 70% of all spam
Does not allow for individual customization of rules
Centralized Administration, customer has no input
Does not require any Administration or Maintenance by the user
No Setup Cost
$5.00 per user / per month*

Level 2: Personalized Anti-Spam Blocking

Will block up to 99% of Spam
Allows for individual customization of blocking rules
Includes Individual Anti-Spam Administration, Maintenance and Tech Support
Does not require any Administration or Maintenance by the user
Allows for Customer to Admin their own rules and settings
Statistical Analysis and Reporting Availability
Unlimited users $249.00
One time setup cost
$99.00 per month
Optional: $199.00 Administrator Training (1 hour)

Spam Filtering Details:
Blacklists and Whitelists
Keyword Scanning
Message Authenticity Checking
Rate Control
Bayesian Filtering

* This is determined by your total available Email users per month. So if your account allows for 10 Email Accounts, you will be billed $50 per month even if you only have 8 active accounts.
      

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